Services by name
Discovery Session
Let's meet for an hour and talk about your company's business needs to better service your customers, clients, and employees. We will gain an understanding of your unique needs in a focused one hour session. The Trendz and Endz team member will leave you with ideas and inspiration to take your customer interactions to the next level, and provide additional resources to help you continue to thrive.
Bronze Package
After initial 1 hour consultation
4 hour Observation
A Trendz and Endz team member will observe the day to day interactions your business and customers have with one another. This will help us understand your goals and barriers to success.
Needs Analysis
A Portable Document File will be provided outlining the 2 (main/major) problems your business and / or customers face as observed and/or discussed during the discovery session.
Process Improvement
A PDF will be provided that includes solutions to the problems outlined in the Needs Analysis PDF. This can include but is not limited to policy or process modifications based on industry best practices, your ideal customer and the resources your business has access to. If this is a client facing document, formatting of the documentation is included.
1 Month Follow-up
Post implementation, a Trendz and Endz team member will meet with you twice to gain feedback from stakeholders, and make modifications to documented process and policy if needed.
Silver Package
Includes Bronze Package offerings, 5 opportunities for Needs Analysis & Process Improvement, plus the following:
4 Hours of Training
A Trendz and Endz team member will complete training on the newly suggested process or policy prior to implementation to ensure all stakeholders are up to date and onboard with the changes to your business and interactions with your customers.
Culture Gauge
Identifying your companies culture and ways to better engage your employees will lead to increased team synergy. Increased team synergy will attract better talent and allow you to retain your ideal customer base. Culture Gauge includes:
- Staff Surveys (anonymous if possible)
- Staff Interviews
- A Facilitated Staff Breathing Meeting
After gathering & analyzing feedback , a PDF is shared with the business owners that lists unbiased areas for growth as it pertains to internal team relations.
1 & 3 Month Follow-up
Post implementation, a Trendz and Endz team member will meet with you twice to gain feedback from stakeholders, and make modifications to documented process and policy if needed.
Gold Package
Includes Silver Package offerings, 8 Hours of observation, 10 opportunities for Needs Analysis & Process Improvement, plus the following:
Escalated Situation Process
We will provide a unique and documented approach to handling escalated situations affecting your customers and your reputation. In the most pragmatic and professional way, your team members will be equipped with de-escalated customer service related issues.
8 hours of Training
A Trendz and Endz team member will complete training on the newly suggested process or policy prior to implementation to ensure all stakeholders are up to date and onboard with the changes to your business and interactions with your customers.
Culture Gauge
Identifying your companies culture and ways to better engage your employees will lead to increased team synergy. Increased team synergy will attract better talent and allow you to retain your ideal customer base. Culture Gauge includes:
- Staff Surveys (anonymous if possible)
- Staff Interviews
- A Facilitated Staff Breathing Meeting
After gathering & analyzing feedback , a PDF is shared with the business owners that lists unbiased areas for growth as it pertains to internal team relations.
Gold Package
Additional Gold Package Offerings include:
1 & 3 Month Follow-up
Post implementation, a Trendz and Endz team member will meet with you twice to gain feedback from stakeholders, and make modifications to documented process and policy if needed.
6 Month Follow-up
Special consultation with business owners to gauge ways Trendz and Endz can change its process and policy to better serve its clients.
Team Empowerment (Cindy's Bonus Item)
This is an opportunity to identify individual contributions to your businesses success to your team members from you the business owner, with the help of Trendz and Endz of course! Team Empowerment includes an Internal Customer Appreciation Day planned and hosted by Trendz and Endz and highlights shared from the last 1-6 months to celebrate! This is a move guaranteed to seal internal customer loyalty.
Job Coaching
Let us help you retain the talent that retains your customers!
Monthly Coaching Sessions
Allow us to meet with your employee's and determine a game plan that will keep them engaged and energized. We understand that as a business owner you may not have the time required to cultivate an engaged work force. Allow us to use monthly coaching, goal setting and reviews of performance measures to keep your employees on your team.