Our Specialties
Customer Service Training
- Customer Experience Development
- Communication Improvements
- Staff Training & Policy Implementation
- Customer Surveys
Problem Solving
- Escalated Situation Mediation
- Policy Review and Modification
- Standard Operating Procedure Documentation
- Needs Analysis
Process Improvement
- Performance Management
- Policy Review and Creation
- Knowledge Gap Analysis
Meet the Implementation Specialist
Rachelle C. Morgan has worked in the field of customer service for nearly two decades. Early on she was identified as a leader capable of encouraging and implementing change. For the last six years she has developed her love for process, people and policy improvement while working in a leadership role for an international software company and serving on the board of directors for an 85 year old private preschool in Ann Arbor, Michigan.
Rachelle's mission as the Implementation Specialist for Trendz and Endz LLC is to help companies identify areas of improvement by way of service to their customers and implement solutions as soon as possible!