our specialties


Customer Retention

  • Business Flow Analysis
  • Customer Experience Development
  • Communication Improvements
  • Team Synergy Refinement


Problem Solving

  • Customer Surveys 
  • Escalated Situation Mediation 
  • Policy Review and Modification 
  • Standard Operating Procedure Documentation
  • Needs Analysis 


Process Improvement

  • Performance Management
  • Sales and Activity Forecasts
  • Policy Review and Creation
  • Knowledge Gap Analysis
  • Training and Implementation

Who we are...

We're analysts, strategists, and problem solvers that thrive on sharing our experience and knowledge to help you make a success of your business.  By using thorough analysis of your business model, or simply by observing day to day operations - our team can complete a needs assessment and identify process and knowledge gaps in your current business flow. Using a Project Management approach, the implementation team will deliver a game plan to improve customer service and customer retention. 

Trendz and Endz LLC wants to assist you and your business with identifying areas of opportunity in your business process. By making the connection between your current business flow and your ideal customer experience, we will improve the quality of your customer interactions.  Together we will work to increase your business's customer retention rate and generate customer referrals! 

Contact us today for a consultation, we'd love to begin problem solving for you! 

Meet the Implementation Specialist


Rachelle C. Morgan has worked in the field of customer service for nearly two decades. Early on she was identified as a leader capable of encouraging and implementing change.  For the last six years she has developed her love for process, people and policy improvement while working in a leadership role for an international software company and serving on the board of directors for an 85 year old private preschool in Ann Arbor, Michigan. 

Rachelle's mission as the Implementation Specialist for Trendz and Endz LLC is to help companies identify areas of improvement by way of service to their customers and implement solutions as soon as possible!